At Shringhaar, we strive to ensure your satisfaction with every purchase. Please review our returns, exchanges, and cancellation policy below:

Cancellation Policy:

We take pride in efficiently processing and shipping all orders as soon as they are received. However, we recognize that there may be occasions when a cancellation is necessary. Orders can only be canceled if the item has not yet been shipped. To request a cancellation, please contact us at support@shringhaar.com as soon as possible but no later than 24 hours after placing the order. If a cancellation request is submitted after the item has been shipped and is in transit, it will be processed according to our return and refund policy.

Return Policy:

If you are not satisfied with your purchase, or if the product is defective or damaged during transportation or incorrectly delivered due to an error by Shringhaar, please contact us at support@shringhaar.com within 24 hours of receiving your order. Returns will only be accepted for unworn, unwashed, tagged, unaltered, and unused merchandise in its original packaging. You must return the item within 3 days of receiving return authorization.

To initiate a return, please include the following details in your email:

  • Order Number
  • Reason for Return
  • Photographic evidence of the issue (if applicable)

Non-Returnable Items:

The following items cannot be returned, exchanged, or refunded:

  • All jewelry items unless defective
  • 925 Silver
  • Readymade blouses
  • Custom, Made to Order, or personalized orders
  • Blouse orders that have not been processed yet
  • Any product that has already been returned or exchanged before
  • Sarees with custom-stitched blouses
  • Sale items (items bought during a sale or clearance, or during a site-wide sale, excluding Affiliates' discount or Initial Sign-up discount purchases)


Defective Item Policy:


We thoroughly check all products before shipping, so the chances of manufacturing defects are minimal. In the rare case of a defective item, we will exchange the item or provide a refund. Issues considered defects include:

  • Tear in the saree
  • Incorrect length (different from what was stated)
  • Missing blouse piece (if mentioned that the saree includes a blouse piece)

Issues not considered defects include:

  • Small knots or bumps in threads
  • Uneven threads connecting the border to the body
  • Slubs
  • Minute gaps in and around motifs
  • Dye 'bleeding' onto the pallu from the body
  • Color bleed on hand-woven/hand-dyed/hand-printed products
  • Loose threads in Bandhani sarees
  • Color mismatch due to individual device settings
  • Wrong size

Defective items are verified based on the original images provided by the customer while requesting return approval. Return shipping for defects is covered by Shringhaar if the defect is communicated within 24 hours of receiving your order, along with relevant photos and details.

Non-Defective Item Returns:

For non-defective items, we may offer store credit at our sole discretion. A $25 restocking/processing fee will apply to all approved returns and exchanges of non-defective items. Return shipping costs are to be borne by the customer. Purchases made using store credit may not be returned or exchanged.

Refund Process:

Refunds are issued only for defects or lost items as confirmed by the shipping carrier. For all other returns, store credit will be offered. Refunds or store credits will be processed within 14 business days of receipt and approval of the returned item.

Lost Order Policy:

If your order is lost in transit, please contact us at support@shringhaar.com. We will collaborate with the carrier to trace the package. The findings from the carrier will be considered final. If the carrier confirms that the package is lost, we will offer a full refund or exchange. Should the carrier provide partial information or experience delays in confirmation, we will keep you informed of the status.

Shipping Costs:

Customers are responsible for return shipping costs unless the issue is due to a mistake made by Shringhaar. Original shipping charges are non-refundable. For international returns, customers are responsible for all return shipping costs, including customs fees.

For any questions or concerns, please contact our Customer Service team at support@shringhaar.com or reach out via our Facebook and Instagram pages. We are dedicated to addressing your inquiries and will make every effort to resolve any issues promptly.

Shringhaar reserves the right to modify this policy at any time. We appreciate your understanding and cooperation.